Privacy policy.

Who we are

The Clubhouse Golf Sims (“we”, “us”, “our”) operates a self-serve indoor golf simulator venue in Basingstoke. We are the data controller responsible for your personal data.

Address: The Clubhouse Golf Sims, Basingstoke (exact address to be confirmed). You can reach our data team by email at hello@clubhousegolfsims.co.uk.

What data we collect

We collect only what we need to provide bookings and access to the venue:

• • Name and contact details (email address, phone number)
• • Payment data, processed securely by Adyen - we do not store full card details ourselves
• • Booking history and session details
• • Access codes (time-locked PINs) generated for your booking
• • CCTV footage recorded on the premises for safety and security

How we use your data

We process your personal data on the following lawful bases under UK GDPR:

• • Performance of a contract - to fulfil your booking, take payment, and issue the access PIN that lets you into the venue and unlocks your bay.
• • Consent - to send you marketing about offers, events and leagues, where you have opted in. You can withdraw consent at any time.
• • Legitimate interests - to operate CCTV for the safety of guests and the security of the premises, and to prevent fraud.
• • Legal obligation - to meet tax, accounting and other legal requirements.

All bookings are also subject to our terms and conditions.

How long we keep it

We retain personal data only as long as necessary. Booking and transaction records are kept for up to seven years to meet UK tax and accounting obligations. Marketing preferences are kept until you unsubscribe. CCTV footage is retained for up to 30 days unless required for an ongoing investigation, after which it is automatically overwritten.

Who we share it with

We share data only with trusted providers who help us run the venue, under contracts that protect your information:

• • Alba - our booking and operations platform, which handles scheduling, memberships, gift cards and access automation.
• • Adyen - our payment processor, which handles card, Apple Pay and Google Pay transactions.
• • UniFi Protect - the system that manages our on-site CCTV recording.

We never sell your personal data to third parties.

Your rights

Under UK GDPR you have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to its processing, and to request portability of the data you have provided.

To exercise your rights, the quickest route is our dedicated data rights page. The form is our preferred route because it captures everything we need in one place, which helps us respond within the required timescales.

You can also make a request by email to hello@clubhousegolfsims.co.uk. Please tell us which right you wish to exercise and give us enough detail to identify you and locate your data. We may ask you to confirm your identity before we act on a request.

Contact us or complain

If you have questions about this policy or how we handle your data, email hello@clubhousegolfsims.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled improperly.